THE USED TRUTH

 Depending upon how and where you purchase your refurbished and used computer equipment will determine the warranty you will receive. ( I will talk about the various channels and sources of refurbished equipment in a future post). But to narrow it down, you should receive some type of warranty from the reseller of the used equipment and possibly a warranty (or what remains of it) from the manufacturer themselves! Let me explain.

THE REFURBISHED RESELLER

You should expect any reputable and experienced refurbished remarketer or reseller to offer at least a 30 day warranty on the equipment they remarket. Personally, I would expect the top remarketers of used IT equipment to offer at least a 90 day warranty as well as a 100% Money Back Satisfaction Guarantee. The reality is if a reseller isn’t willing to extend a reasonable warranty and guarantee their used equipment, then they are probably a company that shouldn’t be on your short list. Short warranties and/or no money back guarantee usually means the company is not thoroughly testing or not even testing their equipment before it goes out the door. Make sure you understand to what extent the company is refurbishing the used equipment before it is resold… very important. If they can’t provide you with an outline of their refurbishment process, then move on.

Secondly, the Money Back Guarantee is a big one. If the remarketer offers you a Money Back Guarantee, then you know the company is most likely refurbishing their equipment and is willing to stand behind their gear.

THE MANUFACTURER

Is it possible that newer equipment might still carry the manufacturers’ remaining warranty? And could that warranty be transferred to my company? Absolutely… but not always.

Depending upon the manufacturer, the remaining original factory warranty may be transferrable to a new owner of the equipment. It all depends upon the equipment type and the manufacturer’s warranty transfer policy. For instance, PC’s and Notebooks typically will have a 1 year warranty where servers usually carry a 3 year warranty and many network equipment manufacturers offer a lifetime warranty on their networking equipment!

The key is to ask the used computer remarketer if the equipment you are interested in purchasing has any remaining factory warranty and if it is transferrable to you and your company. If they say “I’m not sure I understand what you are talking about?”, then hang up and move on!

THIS IS GOOD NEWS FOLKS!

The reality is, if you can buy high quality IT gear from a reputable company who offers their own warranty and money back guarantee AND also get some remaining factory warranty from the manufacturer, then you are golden. Not to mention the savings versus buying new…

The other good news is that if you drop me a line, I would be more than happy to let you know if the manufacturer and equipment you are interested in offers a “transferable warranty”. Just leave a Reply, Send a Comment, or contact me: http://www.trustNSR.com

In fact, I might just start a NEW PAGE on this blog outlining major manufacturer’s and their Transferable Warranty Policy. What do you think? Would this page be beneficial to you and your staff? Let me know.